Nominet regulate UK domain names and as a Nominet Tag holder, we are required to publish this regulatory information.
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Please contact us using any of the details on our contact us page. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at email@example.com with as much detail about the abuse. We will investigate your complaint immediately.
Here at Hosting Systems we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you're not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: https://www.nominet.uk/resources/complaints/
Nominets domain name registration T&C's: https://www.nominet.uk/go/terms
All information regarding our current pricing is available at our domain name page
All domains are renewed on an bi-annual basis, we will send out reminder emails 30 days before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 5 days before your domain expires by emailing us at email@example.com. Alternatively you can set your domain to auto renew, this can be managed through the renewal email. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name at the standard amount. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. will not guarantee the renewal of a domain name.
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