The following terms and conditions contains our general terms and conditions along with additional terms and conditions outlined in the schedules for specific services.Terms and Conditions
We endeavour to ensure that all our customers are happy and satisfied with the service we provide. Should be fail to do this, you should telephone, email or live chat about your concerns. If you wish to then make a formal complaint in writing, please send to email@example.com or Complaints Department at the address below. All complaints will be responded to within 1 working day.
If you are still unsatisfied and it is regarding Connect services only, you can complain to the regulator Ofcom with our reference of FLZ or use the Ombudsman Services The Communications Ombudsman of which we are a member.